- Privacy Policy: – We do not store credit card details nor do we share financial details with any 3rd parties.
- Payment Flow and Delivery Policy: –
- Delivery timeframe is scheduled at the time of order. Goods and services will be delivered at the time and date agreed at time of order.
- A deposit payment of 50% is required in advance of the event. This payment should be made no later than 15 days prior to the agreed event date.
- Full and final payment of the total event amount is required within 30 days of the conclusion of the event.
- Goods and services will be delivered in person at the agreed time and location.
- Refund / Cancellation Policy: –
- Refund requests can be made by contacting Red Head Productions Limited by email, phone or in person using the details on the website.
- Requests for refund will be logged and acknowledged within 24 hours of contact.
- Once agreed, refunds will be issued within ten days.
- Should an event, or services as part of an event, be cancelled by the client for reasons outside any fault of ours, the following cancellation terms will apply:
- Cancellation notification received after booking would result in a minimum 25% cancellation fee based on the total estimated expenditure of the project or the actual invoiced cost plus creative management and administrative costs incurred to date if higher than 25% of the project value.
- Cancellation notifications received within 30 days of the delivery date would result in a 40% cancellation fee based on the total estimated expenditure of the project, or the actual invoiced costs plus creative, management and administrative costs incurred to date if higher than 40% of the project.
- Cancellation notifications received within 14 days of the delivery date would result in a 60% cancellation fee based on the total estimated expenditure of the project, or the actual invoiced costs plus creative, management and administrative costs incurred to date if higher than 60% of the project.
- Cancellation notifications received within 7 days of the delivery date would result in a 75% cancellation fee based on the total estimated expenditure of the project, or the actual invoiced costs plus creative, management and administrative costs incurred to date if higher than 75% of the project.
- All cancellations must be received in writing.
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